These emails speak for themselves. I think it may be time I switch over to a Linux operating system even if that means not being able to play my games. I had to remove the Java Script from the emails but otherwise the only thing I have changed is to delete my real name and email address.
Please remember that because we are on opposite ends of the International Date line my today is their Yesterday. Otherwise the dates do not match up
First Message #1 to Microsoft
Three weeks ago my copy of XP developed a glitch and would not boot. I formatted the hard drive and reinstalled Windows. Imagine my surprise when I discovered that my legal copy of Windows could not be validated. I called the HK number and received a validation number and it worked but then the SP2 didn't load correctly and I had to reload Windows again. Because it was new installation there was no recovery point.
I replace my computer every 18 months. Indeed, I custom build my computer to be sure I get the components that I want and because in Hong Kong that type of system can be had at a competitive price. When I replace the computer I format the drive on the old one. Thus, nobody has an old copy of my XP. Indeed, I have two legal copies of XP one for my computer and one for the kid's computer.
I find it offensive that I am assumed to be a law breaker when I am simply trying to use the product correctly. I refuse to purchase another validation even though the call in Hong Kong is not expensive. (It should be free!) The problems with XP are not my fault. (It actually is expensive compared to the cost of the Windows XP but I was trying to be polite)
I need a validation number. I'm not going to call, you are going to send it to me via email. You are not going to charge me for it. Indeed, I would hope that that you would give me a number that works more than once so that if the SP2 again fails to install properly I won't have to write another letter.
Better yet, you could and if you were concerned about your customers would, send me a new copy of XP but I won't hold my breath; I don't look good in blue.
The product key is
XXXX-XXXX-XXXX-XXXX-XXXX
You may email me at:
Please enter "Windows Product codes" Subject box
Comment: Note that I've already paid to gain another activation code that only worked once.
Microsoft's 1st Reply
From: "Microsoft Contact US"
To: XXXXXXX@XXXXXXXX.edu.hk
Date: Wed, 07 Feb 2007 18:59:50 -0800
Subject: RE:'RTCProd=014-374-495'
Hello (Name is spelled wrong)
Thank you for contacting Microsoft Online Customer Service.
I understand that you are unable to install SP2 and validate your Windows XP. I realize the importance of your concern.
Please note, if you are seeking assistance with a Microsoft product that was purchased outside of North America, you may wish to contact your local subsidiary directly for assistance. Our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions of our software and can assist you in your own language. (I have added highlights)
Please contact the Microsoft subsidiary in Hong Kong SAR at +(852) 2804-4200 or you may visit the following website:
http://www.microsoft.com/worldwide/phone/contact.aspx?country=Hong%20Kong
I hope that your issue gets resolved soon.
Thank you for using Microsoft Products and Services.
Priya
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience, please submit your feedback by visiting the web link provided below:
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1389&showpage=1&WS=managermail
Comment: The link to the Microsoft Hong Kong web page does not come up when you access the the Microsoft web page. They only give you a phone number that charges you a whopping $450.00 Hong Kong dollars a call for a program that cost $720.00 dollars.
As will become obvious in the next reply despite the somewhat unusual Indian name this is probably a form letter generated by a computer or that the rep has on file and simply fills in the blanks.
Note as well that they did not follow my instruction as to what to put in the subject box either.
Lastly does anything in my email suggest I need or want to speak to someone in Chinese?
Anyway, I emailed Microsoft Hong Kong and received no reply. However I did send a reply email to the US office and this is what I received
My Reply
Your reps need to actually READ MY COMPLAINT!
Look at my last name; look at my writing. Does it look to you like I need to talk to someone in Chinese?
Microsoft's 2nd Reply
Date: 02/08/2007 05:29 PM
Subject: RE:'RTCProd=014-382-347'
Hello Dr. (My first name misspelled)
I appreciate that you have taken the time to provide us with this valuable feedback.
As one of our valued customers, your satisfaction is one of our primary concerns. We take our customers' feedback very seriously. We appreciate you taking the time to forward your thoughts to us. Continue to send us your feedback and suggestions. Your comments help us to provide the most useful experience possible.
I also suggest that you provide your feedback in the following page:
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1208
This site is for ideas on new or improved features and services that you would like to see added and ways to make Microsoft products easier. Your suggestions are always welcome there.
We immensely value our relationship and your satisfaction. If you have any other questions regarding your Microsoft product and services, please do write back to us and we will respond to you as soon as possible.
Sujith
Microsoft Online Customer Service
Comments: By this time, I had begun to develop some unique suggestions about products and services that Microsoft could provide and where they could keep them!
My Reply
Date: Wednesday, February 07, 2007 07:44 PM
To: Microsoft Contact US (msconus@microsoft.com)
Subject: RE:
You still didn't read my email. Please do so. It is still listed below.
Look at my original complaint. I am not going to contact the local number because I already have. You will give an activation for free via email or I will simply not use your products.
Microsoft's 3rd Reply
Date: 02/09/2007 02:02 AM
Subject: RE:'RTCProd=014-374-495'
Hello (Name spelled correctly),
Thank you for contacting Microsoft Online Customer Service.
I appreciate you for the time taken to write back to us. I realize the importance of your concern and will assist you in reaching the appropriate resource.
Please be informed that, at this time our Support Professionals are only trained to troubleshoot issues with North American versions of our products whereas the Support Professionals at the local Microsoft subsidiaries are trained to troubleshoot issues with localized versions of our software.
From the information you have provided in your message, I found that you are located in Hongkong. If you have purchased the Microsoft product in Hongkong, your best resource for support is the Microsoft Hongkong subsidiary.
There are significant programming differences between North America and localized versions of software. You will be best assisted by the subsidiary that specializes in the version.
(Misspelled Name), you can contact them at this number +(852) 2804-4200 or visit the following link to locate contact information for the Hongkong subsidiary:
http://www.microsoft.com/worldwide/phone/contact.aspx?country=Hong%20Kong
I hope your issue is resolved soon and appreciate your patience in this regard.
Thank you for using Microsoft Products and Services.
Siju
Microsoft Online Customer Service Representative
If you have any feedback about your Online Customer Service experience, please submit your feedback by visiting the weblink provided below:
https://support.microsoft.com/common/survey.aspx?scid=sw;en;1389&showpage=1&WS=managermail
My Reply
The Hong Kong service center did not answer my email.
I am aware of the number you gave me but I refuse to pay another HKD $450.00 for service even though this problem is not my fault. I'm sorry. I am not going to do that.
As to differences in an operating system between Asia and North America I can't see how that applies since all I need is a validation code.
I will at this point probably find another operating system.
Do you people even read my emails?
I wish I could say thank you for your help. I can't
Until Next Time
Fai Mao
The former Microsoft customer who still won't buy an Apple
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