Loyalty is an interesting concept. I was thinking about it today because I went to KFC for lunch.
I have been a loyal KFC customer for years. I know the chicken is greasy and the side dishes are over cooked and everything has too much salt and bla bla bla. However, I am a loyal KFC customer simply because of one middle-aged lady who used to work at a KFC in McKinney, Texas in September of 1987.
My wife and I were returning home through McKinney after visiting my parents and stopped at a KFC because we had a coupon. Our daughter was only a few months old and had been born slightly premature and thus very kolicy and hadn't stopped screaming and wailing and crying at the top of her lungs for more than 15 minutes the whole time. I have had much more patience with people who bring small children in to restaurants every since but that is not the point here.
There was an employee at this KFC, a middle-ages lady who came out from behind the counter, and asked if she could hold our daughter while we ate. She held our baby and rocked her and got her quiet. She showed her off to all the employees there (Our daughter has always been cute as a bug) and generally let us have the first meal we'd had in months without a screaming child in a high chair at the table with us.
What a blessing.
I've never forgotten it.
I have appreciated it more than that lady will ever know.
I've been a loyal KFC customer every since.
Until next time.
The Chicken Eating Blogger